How do I place an order?

Simply choose the couple who you wish to purchase a gift for from the menu on the right side of the web page. This will take you to a new page with a list of products selected by the couple. Clicking on a product will bring you to a detailed page about that particular item. If you wish to purchase that item, click the large “add to shopping bag” button, and then “checkout”. You will be able to pay via any major credit card through our PayPal account.

After I place my order – what happens?

Once you’ve placed your order, you will be mailed a high quality gift certificate to present to the couple, stating the item(s) you purchased.

What payment methods do you accept?

We accept all major credit cards via a PayPal gateway. A PayPal account is not required to make a purchase.

How early should I place my order?

You may purchase gifts right up to the wedding day, and even later if you like. However, the gift certificate that we mail you could take up to two weeks to arrive.

Can I have the gift certificate delivered to me so I can personally deliver it to the couple?

Absolutely! This is exactly what we expect you to do with your gift certificate. Just make sure you enter your correct shipping address upon checkout.

Why do I have to provide a shipping address?

We need to know your address so that we can ship you the gift certificate.

Is there a charge for mailing the gift certificate?

Only for shipping outside of Canada.

Can I change my order after I have placed it?

You can try to email and see if we can make the correction. Please ensure that the information you provide us is correct before making the purchase, as Union Eleven Photography is not responsible for gift certificates sent to the wrong address.

Can I place an order if my billing address is outside Canada and the United States?

Yes! We accept orders worldwide.

Do gift certificates have an expiry date?

No. Our gift certificates have no expiry date. However, they must be used by the client of the particular registry.

What currency do you use?

Our products are priced in Canadian dollars. If you have a Canadian credit card then you will be charged in Canadian funds. For US customers your credit statement will show the US equivalent of your total purchase.

What is your return policy?

Union Eleven Inc. does not accept any returns or exchanges. If you have received the incorrect gift certificate, then will we exchange it for the correct one right away. Please notify and we will make arrangements with you to exchange the gift certificate.

What do the gift certificates look like?